:root{--bg:#f5f6fb;--surface:#fff;--surface-2:#f0f2f8;--border:#e4e7ef;--text:#1a1d27;--text-2:#616778;--text-3:#9aa0b2;--purple:#4520c4;--purple-light:#efeaff;--teal:#00c8a0;--teal-light:#e0faf3;--brand-grad:linear-gradient(135deg, #4520c4 0%, #00c8a0 100%);--green:#16a34a;--green-light:#dcfce7;--red:#e5484d;--red-light:#fde8e8;--amber:#e08700;--amber-light:#fff3d9;--blue:#2563eb;--radius:14px;--radius-sm:10px;--shadow:0 1px 3px #1414320f;--shadow-md:0 6px 20px #4520c41f}*{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%}body{background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;font-family:Rubik,system-ui,sans-serif;font-size:16px;line-height:1.55}a{color:inherit;text-decoration:none}button{cursor:pointer;font-family:inherit}.btn{border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:var(--radius-sm);align-items:center;gap:8px;padding:11px 20px;font-size:15px;font-weight:500;transition:all .15s;display:inline-flex}.btn:hover{border-color:var(--purple);color:var(--purple)}.btn-primary{background:var(--purple);color:#fff;border-color:var(--purple)}.btn-primary:hover{color:#fff;background:#3a1aa6}.btn-grad{background:var(--brand-grad);color:#fff;border:none}.btn-grad:hover{color:#fff;filter:brightness(1.05)}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.pill{white-space:nowrap;border-radius:20px;padding:4px 12px;font-size:13.5px;font-weight:600;display:inline-block}.pill.green{background:var(--green-light);color:var(--green)}.pill.red{background:var(--red-light);color:var(--red)}.pill.amber{background:var(--amber-light);color:var(--amber)}.pill.muted{background:var(--surface-2);color:var(--text-2)}.pill.purple{background:var(--purple-light);color:var(--purple)}.pill.teal{background:var(--teal-light);color:#008f73}.pill.quote{color:#9a6b00;background:#fdf3d8;border:1px solid #f0d690;font-weight:700}a.pill.quote-link{cursor:pointer;text-decoration:none;transition:background .12s,box-shadow .12s}a.pill.quote-link:hover{background:#fbecc4;box-shadow:0 1px 4px #9a6b0040}input,select,textarea{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--text);outline:none;padding:11px 14px;font-family:inherit;font-size:15px;transition:border-color .15s}input:focus,select:focus,textarea:focus{border-color:var(--purple)}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-thumb{background:#d3d7e3;border-radius:6px}::-webkit-scrollbar-thumb:hover{background:#bcc1d2}.center-screen{height:100%;color:var(--text-2);justify-content:center;align-items:center;font-size:18px;display:flex}.shell{height:100%;display:flex}.content{flex:1;min-width:0;overflow-y:auto}.content-inner{width:100%;padding:22px 26px}.sidebar{-webkit-backdrop-filter:blur(18px)saturate(1.6);backdrop-filter:blur(18px)saturate(1.6);background:#fafafcc7;border:1px solid #0000000f;border-radius:22px;flex-direction:column;flex-shrink:0;width:232px;margin:12px;transition:width .2s;display:flex;overflow:hidden;box-shadow:0 14px 44px #14143221,inset 0 1px #ffffffb3}.sidebar.collapsed{width:74px}.sidebar-logo{align-items:center;gap:10px;min-height:72px;padding:20px 18px;display:flex}.sidebar-logo img{object-fit:contain;width:38px;height:38px}.sidebar-logo .brand{color:#2a2d35;white-space:nowrap;font-size:19px;font-weight:800}.sidebar.collapsed .sidebar-logo .brand{display:none}.sidebar-nav{flex-direction:column;flex:1;gap:4px;padding:8px 12px;display:flex}.nav-item{color:#5b616e;white-space:nowrap;border-radius:13px;align-items:center;gap:12px;padding:11px 14px;font-size:15.5px;font-weight:500;transition:transform .15s cubic-bezier(.2,.8,.2,1),background .15s,color .15s;display:flex;position:relative}.nav-item .ico{flex-shrink:0;justify-content:center;align-items:center;width:24px;height:24px;display:flex}.nav-item .ico svg{stroke:currentColor;stroke-width:2px;fill:none;stroke-linecap:round;stroke-linejoin:round;width:21px;height:21px;display:block}.nav-item:hover{color:#1a1f29;background:#0000000e;transform:scale(1.035)}.nav-item.active{color:#11151c;background:#00000013;font-weight:700}.nav-item.active:before{content:"";inset-inline-end:4px;background:#3a3f4a;border-radius:4px;width:4px;height:18px;position:absolute;top:50%;transform:translateY(-50%)}.sidebar.collapsed .nav-item .label{display:none}.sidebar-foot{border-top:1px solid var(--border);flex-direction:column;gap:6px;padding:12px;display:flex}.logout-btn{width:100%;color:var(--text-2);border-radius:var(--radius-sm);cursor:pointer;background:0 0;border:none;justify-content:flex-start;align-items:center;gap:12px;padding:11px 14px;font-size:15px;font-weight:600;transition:all .12s;display:flex}.logout-btn svg{stroke:currentColor;stroke-width:2px;fill:none;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0;width:20px;height:20px}.logout-btn:hover{background:var(--red-light);color:var(--red)}.sidebar.collapsed .logout-btn{justify-content:center}.sidebar.collapsed .logout-btn .label{display:none}.collapse-btn{background:var(--surface-2);width:100%;color:var(--text-2);border-radius:var(--radius-sm);border:none;justify-content:center;padding:10px;font-size:16px}.collapse-btn:hover{color:var(--purple)}.topbar{background:var(--surface);border-bottom:1px solid var(--border);z-index:20;justify-content:space-between;align-items:center;gap:16px;padding:14px 24px;display:flex;position:sticky;top:0}.topbar .who{color:var(--text-2);align-items:center;gap:10px;font-size:15px;display:flex}.greeting-block{color:var(--text);margin-bottom:20px;font-size:27px;font-weight:800}.greeting-block b{color:var(--purple);font-weight:800}.greeting-block .wave{font-size:24px}.avatar{background:var(--brand-grad);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:36px;height:36px;font-weight:700;display:flex}.page-header{background:var(--brand-grad);border-radius:var(--radius);color:#fff;box-shadow:var(--shadow-md);justify-content:space-between;align-items:center;gap:16px;margin-bottom:22px;padding:22px 26px;display:flex}.page-header h1{align-items:center;gap:12px;font-size:26px;font-weight:800;display:flex}.page-header .sub{opacity:.9;margin-top:2px;font-size:15px;font-weight:400}.cubes{grid-template-columns:repeat(auto-fit,minmax(165px,1fr));gap:16px;margin-bottom:22px;display:grid}.cube{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px 20px}.cube.clickable{cursor:pointer;transition:border-color .12s,box-shadow .12s,transform .12s}.cube.clickable:hover{border-color:var(--purple);box-shadow:0 5px 16px #4520c41f}.cube.clickable:active{transform:scale(.98)}.cube.active{border-color:var(--purple);box-shadow:0 0 0 2px var(--purple)}.cube .num{font-size:32px;font-weight:800;line-height:1.1}.cube .lbl{color:var(--text-2);margin-top:4px;font-size:15px}.cube.green .num{color:var(--green)}.cube.red .num{color:var(--red)}.cube.amber .num{color:var(--amber)}.cube.purple .num{color:var(--purple)}.cube.teal .num{color:#008f73}.cube.grey .num{color:var(--text-2)}.cube.orange .num{color:#d9730d}.table-wrap{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);overflow:auto}table.data{border-collapse:collapse;width:100%;font-size:15px}table.data th{background:var(--surface-2);color:var(--text-2);text-align:right;white-space:nowrap;border-bottom:1px solid var(--border);vertical-align:middle;padding:13px 14px;font-size:14px;font-weight:600;position:sticky;top:0}table.data td{border-bottom:1px solid var(--border);white-space:nowrap;vertical-align:middle;height:50px;padding:0 14px;line-height:1.4}table.data .pill{vertical-align:middle}td.notes-cell{white-space:normal;max-width:320px;color:var(--text-2);line-height:1.5}td.phone-cell{text-align:right;font-variant-numeric:tabular-nums;letter-spacing:.2px;direction:ltr}.status-btn{cursor:pointer;border:1px solid var(--border);background:var(--surface);color:var(--text-2);border-radius:20px;padding:6px 14px;font-size:13.5px;font-weight:600;transition:all .12s}.status-btn:hover{border-color:var(--green);color:var(--green)}.status-btn.on{background:var(--green-light);color:var(--green);border-color:var(--green)}.status-btn:disabled{opacity:.6;cursor:default}.mini-select,.mini-input{border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:8px;outline:none;padding:6px 10px;font-family:inherit;font-size:14px}.mini-input{width:120px}.mini-select:focus,.mini-input:focus{border-color:var(--purple)}table.data.tagging-table{width:auto;min-width:460px}.tagging-table td{vertical-align:middle}.tagging-table td:first-child,.tagging-table th:first-child{white-space:normal;word-break:break-word;padding-inline-end:8px}.tagging-table select.mini-input,.tagging-table input.mini-input{font-size:15px}.tagging-table tfoot td{border-top:2px solid var(--border);padding-top:12px}.tt-sortable{cursor:pointer;-webkit-user-select:none;user-select:none;white-space:nowrap}.tt-sortable:hover{color:var(--purple)}.tt-sort-ind{opacity:.6;font-size:12px}.tt-actions{justify-content:flex-end;align-items:center;gap:5px;display:flex}.tt-drag{cursor:grab;color:var(--text-2);-webkit-user-select:none;user-select:none;padding:2px 5px;font-size:18px;line-height:1}.tt-drag:hover{color:var(--purple)}.tt-drag:active{cursor:grabbing}.tt-drag.off{cursor:default;opacity:.3}.tagging-table tr.tt-dragging td{opacity:.45}.tagging-table tr.tt-dragover td{box-shadow:inset 0 3px 0 var(--purple)}.tt-topic-text{cursor:pointer;border-bottom:1px dashed #0000;padding:2px 0}.tagging-table tr:hover .tt-topic-text{border-bottom-color:var(--border)}.tt-edit{width:100%;min-width:220px}.tt-eye{cursor:pointer;color:var(--text-2);background:0 0;border:none;border-radius:6px;align-items:center;padding:3px;display:inline-flex}.tt-eye:hover{color:var(--purple);background:var(--surface-2)}.tt-eye.off{color:var(--red)}.tagging-table tr.tt-row-hidden .tt-topic-text{opacity:.5;text-decoration:line-through}.tag-label-row{justify-content:space-between;align-items:center;gap:10px;display:flex}.tag-edit-topics{border:1px solid var(--purple);color:var(--purple);cursor:pointer;white-space:nowrap;background:0 0;border-radius:8px;padding:4px 12px;font-size:14px}.tag-edit-topics:hover{background:var(--purple);color:#fff}.te-overlay{z-index:4000;background:#00000080;justify-content:center;align-items:flex-start;padding:24px;display:flex;position:fixed;inset:0;overflow:auto}.te-modal{background:var(--surface);border-radius:14px;width:min(920px,96vw);max-height:92vh;overflow:auto;box-shadow:0 20px 60px #00000059}.te-modal-head{background:var(--surface);border-bottom:1px solid var(--border);z-index:1;justify-content:space-between;align-items:center;padding:14px 18px;font-size:16px;font-weight:700;display:flex;position:sticky;top:0}.te-close{cursor:pointer;color:var(--text-2);background:0 0;border:none;font-size:26px;line-height:1}.te-close:hover{color:var(--red)}.demo-tools{align-items:center;gap:8px;margin-inline-start:auto;display:flex}.demo-badge{color:var(--purple);background:var(--purple-light,#4520c41f);border-radius:12px;padding:3px 10px;font-size:13px;font-weight:600}.mono.demo-phone{color:#2563eb;font-weight:700}.tt-toolbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;display:flex}.tt-cat-filter{flex-wrap:wrap;gap:6px;display:flex}.tt-chip{border:1px solid var(--border);background:var(--surface);color:var(--text-2);cursor:pointer;border-radius:20px;padding:6px 16px;font-size:15px}.tt-chip:hover{border-color:var(--purple);color:var(--purple)}.tt-chip.on{background:var(--purple);border-color:var(--purple);color:#fff}.tt-search{width:220px}table.data tr.row-off td{opacity:.55}.btn.btn-sm{padding:6px 12px;font-size:13.5px}.btn.btn-danger{color:var(--red);border-color:var(--red-light)}.btn.btn-danger:hover:not(:disabled){background:var(--red-light);border-color:var(--red)}.notif-row{flex-wrap:wrap;align-items:center;gap:18px;font-size:15px;display:flex}.stat-cols{grid-template-columns:1fr 1fr;gap:20px;margin-top:20px;display:grid}.stat-cols-3{grid-template-columns:1fr 1fr 1fr;gap:20px;margin-top:20px;display:grid}.card-head-row{justify-content:space-between;align-items:center;gap:12px;margin-bottom:8px;display:flex}.card-head-row h3{margin:0}.pager{align-items:center;gap:8px;display:flex}.pg-btn{border:1px solid var(--border);background:var(--surface);width:30px;height:30px;color:var(--purple);cursor:pointer;border-radius:8px;justify-content:center;align-items:center;font-size:18px;font-weight:800;display:inline-flex}.pg-btn:hover:not(:disabled){border-color:var(--purple)}.pg-btn:disabled{opacity:.4;cursor:default}.pg-info{color:var(--text-2);text-align:center;min-width:92px;font-size:13.5px}.ph-count{color:var(--text-2);font-size:14px;font-weight:600}.tabs.sub-tabs{flex-wrap:wrap;gap:4px}.sub-tab-add{color:var(--purple);font-weight:700}.wa-loading{align-items:center;gap:10px;padding:4px 0;display:flex}.wa-bar-track{background:var(--surface-2);border-radius:8px;flex:1;height:12px;overflow:hidden}.wa-bar{background:var(--brand-grad);border-radius:8px;height:100%;transition:width .3s}.wa-bar-pct{color:var(--text-2);white-space:nowrap;min-width:96px;font-size:13px;font-weight:700}.wa-media-grid{grid-template-columns:repeat(auto-fill,minmax(96px,1fr));gap:8px;display:grid}.wa-media-item{aspect-ratio:1;border:2px solid var(--border);cursor:pointer;background:var(--surface-2);border-radius:10px;position:relative;overflow:hidden}.wa-media-item.sel{box-shadow:0 0 0 2px var(--teal-light);border-color:#00c8a0}.wa-media-item img{object-fit:cover;width:100%;height:100%;display:block}.wa-media-doc{width:100%;height:100%;color:var(--purple);justify-content:center;align-items:center;font-size:30px;display:flex}.wa-media-check{top:4px;color:#fff;opacity:0;background:#00c8a0;border-radius:50%;justify-content:center;align-items:center;width:20px;height:20px;font-size:12px;font-weight:800;display:flex;position:absolute;inset-inline-start:4px}.wa-media-item.sel .wa-media-check{opacity:1}.wa-media-open{top:4px;color:#fff;background:#0000008c;border-radius:50%;justify-content:center;align-items:center;width:20px;height:20px;font-size:12px;text-decoration:none;display:flex;position:absolute;inset-inline-end:4px}.wa-media-meta{bottom:0;color:#fff;text-align:center;background:#0000008c;padding:1px 0;font-size:10.5px;position:absolute;inset-inline:0}.wa-media-x{top:4px;color:#fff;cursor:pointer;background:#c0392bf2;border:none;border-radius:50%;justify-content:center;align-items:center;width:21px;height:21px;font-size:16px;font-weight:800;line-height:1;display:flex;position:absolute;inset-inline-start:4px}.media-lightbox{z-index:9999;background:#000000d9;flex-direction:column;justify-content:center;align-items:center;gap:12px;padding:24px;display:flex;position:fixed;inset:0}.media-lightbox img,.media-lightbox video{border-radius:10px;max-width:92vw;max-height:82vh;box-shadow:0 10px 40px #00000080}.media-lightbox-x{top:16px;color:#fff;cursor:pointer;background:#ffffff2e;border:none;border-radius:50%;width:44px;height:44px;font-size:22px;position:fixed;inset-inline-end:20px}.media-lightbox-cap{color:#fff;text-align:center;max-width:80vw;font-size:15px}.banner-colors{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.banner-swatch{cursor:pointer;border:2px solid #0000;border-radius:7px;width:28px;height:28px;box-shadow:0 1px 3px #0003}.banner-swatch.on{border-color:var(--text)}.banner-color-input{border:1px solid var(--border);cursor:pointer;background:0 0;border-radius:7px;width:40px;height:30px;padding:0}.banner-preview-label{color:var(--text-2);margin:16px 0 22px;font-size:13px;font-weight:700}.banner-preview{margin:0!important;animation:none!important;position:static!important;transform:none!important}table.data tr.cust-row{cursor:pointer}table.data tr.cust-row:hover td{background:var(--teal-light)}.cust-page{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:22px 24px}.mc-addr{color:var(--text-2);margin-top:4px;font-size:14px}.mc-facts.mc-grid{grid-template-columns:repeat(4,1fr);gap:14px 16px;margin-bottom:6px;display:grid}@media (width<=900px){.mc-facts.mc-grid{grid-template-columns:repeat(3,1fr)}}@media (width<=600px){.mc-facts.mc-grid{grid-template-columns:repeat(2,1fr)}}.cust-page{padding:22px 28px}.cust-page .mc-history{max-height:none;overflow:auto visible}.cust-page .mc-invoices{overflow-x:auto}.cust-page table.data th,.cust-page table.data td{padding-inline:10px}.card-head-row+table.data,.stat-card>table.data{margin-top:4px}@media (width<=980px){.stat-cols-3{grid-template-columns:1fr}}@media (width<=820px){.stat-cols{grid-template-columns:1fr}}.stat-card{padding:20px 22px}.stat-card h3{color:var(--purple);margin-bottom:16px;font-size:17px;font-weight:800}.bar-row{align-items:center;gap:12px;margin-bottom:12px;display:flex}.bar-label{white-space:nowrap;text-overflow:ellipsis;flex-shrink:0;width:130px;font-size:14.5px;font-weight:600;overflow:hidden}.bar-track{background:var(--surface-2);border-radius:8px;flex:1;height:14px;overflow:hidden}.bar-fill{background:var(--brand-grad);border-radius:8px;min-width:2px;height:100%;transition:width .3s;display:block}.bar-fill.teal{background:linear-gradient(90deg,#00c8a0,#008f73)}.bar-val{text-align:left;width:84px;color:var(--text-2);flex-shrink:0;font-size:14px;font-weight:600}.stat-range{color:var(--purple);white-space:nowrap;font-size:15px;font-weight:700}.missed-times{border:1px solid var(--border);border-radius:10px;max-height:240px;overflow-y:auto}.missed-time-row{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:14px;padding:9px 14px;font-size:15px;display:flex}.missed-time-row:last-child{border-bottom:none}.mt-time{white-space:nowrap;font-weight:600}.mt-name{text-overflow:ellipsis;white-space:nowrap;width:130px;font-weight:600;overflow:hidden}.mt-routing{text-align:center;color:var(--purple);text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:13.5px;font-weight:600;overflow:hidden}.mt-phone{color:var(--text-2);white-space:nowrap;direction:ltr}table.data tr:hover td{background:#faf9ff}table.data tr.test-row td{background:#eaf1ff;box-shadow:inset 3px 0 #4f7cff}table.data tr.test-row:hover td{background:#dde8ff}@keyframes rowPulse{0%,to{background:#e0870012}50%{background:#e087003d}}table.data tr.live td{animation:1.3s ease-in-out infinite rowPulse;animation-delay:var(--pulse-delay,0s)}table.data tr.live:hover td{background:#e0870033}@keyframes pillPulse{0%,to{opacity:1}50%{opacity:.55}}table.data tr.live .pill.amber{animation:1.3s ease-in-out infinite pillPulse;animation-delay:var(--pulse-delay,0s)}table.data th.sortable,.th-label.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}table.data th.sortable:hover,.th-label.sortable:hover{color:var(--purple)}.th-label.sorted{color:var(--purple);font-weight:700}.th-in{align-items:center;gap:3px;display:flex}.th-in .th-label{flex:0 auto}.funnel{width:23px;height:23px;color:var(--text-3);background:0 0;border:none;border-radius:6px;flex-shrink:0;justify-content:center;align-items:center;transition:all .12s;display:inline-flex}.funnel svg{display:block}.funnel:hover{background:var(--purple-light);color:var(--purple)}.funnel.active{background:var(--purple);color:#fff;box-shadow:0 1px 4px #4520c44d}.cf-pop{z-index:200;background:var(--surface);border:1px solid var(--border);border-radius:12px;width:240px;padding:12px;position:fixed;box-shadow:0 10px 32px #14143233}.cf-search{width:100%;margin-bottom:8px;padding:9px 11px;font-size:14px}.cf-list{max-height:250px;overflow-y:auto}.cf-row{color:var(--text);cursor:pointer;border-radius:7px;align-items:center;gap:9px;padding:7px 8px;font-size:14.5px;font-weight:400;display:flex}.cf-row:hover{background:var(--surface-2)}.cf-row input{width:17px;height:17px;accent-color:var(--purple);cursor:pointer}.cf-all{border-bottom:1px solid var(--border);margin-bottom:4px;padding-bottom:9px}.cf-empty{color:var(--text-2);text-align:center;padding:10px;font-size:13px}.col-chooser{display:inline-flex;position:relative}.cc-pop{top:calc(100% + 8px);z-index:200;background:var(--surface);border:1px solid var(--border);border-radius:14px;width:auto;min-width:580px;max-width:92vw;padding:14px;position:absolute;inset-inline-start:0;box-shadow:0 14px 40px #14143238}.cc-title{color:var(--text-2);margin-bottom:8px;padding:0 2px;font-size:13px;font-weight:600}.cc-search{box-sizing:border-box;border:1px solid var(--border);border-radius:9px;width:100%;margin-bottom:10px;padding:8px 12px;font-family:inherit;font-size:14px}.cc-empty{color:var(--text-3);text-align:center;grid-column:1/-1;padding:14px}.cc-list{grid-template-columns:repeat(auto-fill,minmax(175px,1fr));gap:2px 14px;max-height:70vh;display:grid;overflow-y:auto}.cc-item{cursor:default;border:1px solid #0000;border-radius:8px;align-items:center;gap:10px;padding:9px 8px;font-size:15px;display:flex}.cc-item:hover{background:var(--surface-2)}.cc-item.dragging{opacity:.5}.cc-item.over{border-color:var(--purple);background:var(--purple-light)}.cc-handle{cursor:grab;color:var(--text-3);-webkit-user-select:none;user-select:none;font-size:16px}.cc-handle:active{cursor:grabbing}.cc-item input{width:17px;height:17px;accent-color:var(--purple);cursor:pointer}.cc-label{flex:1}.toolbar{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:16px;display:flex}.toolbar .search{flex:1;min-width:280px;max-width:460px}.toolbar .count{color:var(--text-2);margin-inline-start:auto;font-size:14px}.mono{font-variant-numeric:tabular-nums;letter-spacing:.2px;direction:ltr;unicode-bidi:plaintext}table.data td.num-cell{text-align:center;font-variant-numeric:tabular-nums}table.data th:first-child,table.data td.num-cell:first-child{color:var(--text-3)}.cust-link{color:var(--purple);cursor:pointer;font-weight:600}.cust-link:hover{text-decoration:underline}.rec-link{color:#008f73;font-size:14px;font-weight:600}.rec-link:hover{text-decoration:underline}.page-title{justify-content:space-between;align-items:center;gap:16px;margin-bottom:20px;display:flex}.page-title h1{align-items:center;gap:12px;font-size:25px;font-weight:800;display:flex}.page-title h1 .bar{background:var(--brand-grad);border-radius:4px;width:6px;height:28px}.page-title .title-side{align-items:center;gap:16px;display:flex}.page-title .sub{color:var(--text-2);font-size:14.5px}.live-dot{color:var(--green);text-transform:uppercase;letter-spacing:.5px;align-items:center;gap:8px;font-size:14.5px;font-weight:600;display:inline-flex}.upd-time{color:var(--text-2);font-size:14px;font-weight:500}.live-dot .d{background:var(--green);border-radius:50%;width:9px;height:9px;animation:1.8s infinite lp;box-shadow:0 0 0 4px #16a34a26}@keyframes lp{0%,to{opacity:1}50%{opacity:.4}}.pill.cs-ok{background:var(--green-light);color:var(--green)}.pill.cs-charging{background:var(--teal-light);color:#008f73}.pill.cs-warn{background:var(--amber-light);color:var(--amber)}.pill.cs-bad{background:var(--red-light);color:var(--red)}.pill.cs-muted{background:var(--surface-2);color:var(--text-2)}.login-wrap{background:var(--bg);justify-content:center;align-items:center;height:100%;display:flex}.login-card{background:var(--surface);border:1px solid var(--border);text-align:center;border-radius:18px;width:380px;max-width:92vw;padding:36px 32px;box-shadow:0 12px 40px #4520c41f}.login-card img{object-fit:contain;width:64px;height:64px;margin-bottom:10px}.login-card h1{margin-bottom:4px;font-size:22px;font-weight:800}.login-card p{color:var(--text-2);margin-bottom:22px;font-size:15px}.login-card form{text-align:right;flex-direction:column;gap:12px;display:flex}.login-card label{color:var(--text-2);margin-bottom:-6px;font-size:14px}.login-card .err{color:var(--red);font-size:14px}.login-card .btn{justify-content:center;margin-top:6px;padding:13px;font-size:16px}.modal-overlay{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:500;background:#1a1d2773;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.modal-card{background:var(--surface);border-radius:18px;width:min(1200px,96vw);max-height:90vh;padding:28px 30px;position:relative;overflow-y:auto;box-shadow:0 20px 60px #1414324d}.modal-close{inset-inline-start:18px;border:1px solid var(--border);background:var(--surface-2);width:36px;height:36px;color:var(--text-2);border-radius:9px;font-size:17px;position:absolute;top:18px}.modal-close:hover{color:var(--red);border-color:var(--red)}.modal-card>h2{padding-inline-start:52px}.mc-head{align-items:center;gap:16px;margin-bottom:22px;display:flex}.modal-card .mc-head{padding-inline-start:46px}.mc-avatar{background:var(--brand-grad);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:56px;height:56px;font-size:24px;font-weight:700;display:flex}.mc-head h2{font-size:24px;font-weight:800}.mc-phone{color:var(--text-2);font-size:16px}.mc-site{color:var(--purple);font-weight:600}.mc-facts{gap:14px;margin-bottom:14px;display:grid}.mc-facts.r2{grid-template-columns:repeat(2,1fr)}.mc-facts.r3{grid-template-columns:repeat(3,1fr)}@media (width<=640px){.mc-facts.r2,.mc-facts.r3{grid-template-columns:1fr}}.mc-fact{background:var(--surface-2);border:1px solid var(--border);text-align:center;border-radius:12px;padding:14px 16px}.mc-fact .k{color:var(--text-2);margin-bottom:6px;font-size:14px}.mc-fact .v{font-size:20px;font-weight:700}.mc-fact .mc-sub{color:var(--text-2);font-size:14px;font-weight:500}.modal-card h3{color:var(--purple);margin:24px 0 12px;font-size:17px;font-weight:700}.mc-quote{background:#fffdf6;border:1px solid #f0d690;border-radius:12px;margin-top:22px;overflow:hidden}.mcq-head{cursor:pointer;text-align:right;background:#fdf3d8;border:none;align-items:center;gap:12px;width:100%;padding:14px 16px;display:flex}.mcq-head:hover{background:#fbecc4}.mcq-title{color:#9a6b00;font-size:16px;font-weight:700}.mcq-stage{color:var(--text-2);font-size:14px}.mcq-toggle{color:#9a6b00;white-space:nowrap;margin-inline-start:auto;font-size:14px;font-weight:700}.mcq-body{padding:14px 16px}.mcq-meta{color:var(--text-2);flex-wrap:wrap;gap:14px;margin-bottom:12px;font-size:13.5px;display:flex}.mcq-subhead{color:var(--text-2);margin:14px 0 6px;font-size:14px;font-weight:700}.mcq-lines{border-collapse:collapse;width:100%}.mcq-lines td{border-bottom:1px dashed var(--border);padding:8px 4px;font-size:15px}.mcq-lines td:last-child{text-align:left;white-space:nowrap;font-weight:600}.mcq-total{color:#9a6b00;border-top:2px solid #f0d690;justify-content:space-between;align-items:center;margin-top:14px;padding-top:12px;font-size:16px;font-weight:700;display:flex}.mcq-empty{color:var(--text-2);padding:4px 0;font-size:14px}.mcq-link{color:#008f73;margin-top:12px;font-size:14px;font-weight:600;display:inline-block}.mcq-link:hover{text-decoration:underline}.mc-history{border:1px solid var(--border);direction:ltr;border-radius:12px;max-height:44vh;overflow:auto}.mc-history table.data{direction:rtl;width:100%}.tag-col{text-align:center;white-space:nowrap;width:112px}.tag-btn.call-btn:hover{background:var(--green-light,#dcfce7)}.tag-btn.call-btn .call-ico{fill:none;stroke:#7d2f42;stroke-width:2px;stroke-linecap:round;stroke-linejoin:round;vertical-align:middle;width:17px;height:17px}.act-trigger{color:var(--text-2)}.act-trigger svg{vertical-align:middle;display:block}.act-trigger:hover{color:var(--purple)}.act-dock-backdrop{z-index:1400;position:fixed;inset:0}.act-dock{z-index:1401;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid var(--border);transform-origin:top;background:#fffffff0;border-radius:18px;align-items:flex-end;gap:4px;padding:8px 12px;animation:.14s ease-out dockPop;display:flex;position:fixed;transform:translate(-50%);box-shadow:0 14px 38px #0000003d}@keyframes dockPop{0%{opacity:0;transform:translate(-50%)scale(.85)}to{opacity:1;transform:translate(-50%)scale(1)}}.act-dock .dock-btn{cursor:pointer;color:inherit;background:0 0;border:none;border-radius:12px;justify-content:center;align-items:center;padding:7px;font-size:20px;line-height:1;transition:transform .12s,background .12s;display:flex}.act-dock .dock-btn:hover{background:var(--surface-2);transform:scale(1.5)translateY(-5px)}.act-dock .dock-btn.call-btn .call-ico{width:20px;height:20px}.act-dock .dock-btn.ops-btn{color:var(--text-2)}.act-dock .dock-btn:disabled{opacity:.35;cursor:default}.act-dock .dock-btn:disabled:hover{background:0 0;transform:none}.tag-btn.call-btn.tag-blink{--blink-glow:#dc26268c}.tag-btn{cursor:pointer;background:0 0;border:none;border-radius:7px;padding:4px 6px;font-size:18px;line-height:1}.tag-btn.is-disabled{cursor:default;filter:grayscale();opacity:.35}.tag-btn.is-disabled:hover{background:0 0}.act-col{white-space:nowrap;text-align:center;width:132px}.act-in{justify-content:center;align-items:center;gap:12px;display:flex}.tag-btn.tag-blink{--blink-glow:#f59e0b99;border-radius:7px;animation:4s ease-in-out infinite iconBlink}@keyframes iconBlink{0%,to{box-shadow:0 0 0 0 var(--blink-glow,#78787880);opacity:1}50%{opacity:.4;box-shadow:0 0 0 6px #0000}}.task-col{text-align:center;white-space:nowrap;width:56px}.task-v{background:var(--surface-2);width:24px;height:24px;color:var(--text-2);border:1.5px solid var(--border);cursor:default;border-radius:50%;justify-content:center;align-items:center;font-size:14px;font-weight:800;display:inline-flex}.task-v.task-needcall{background:var(--surface-2);color:var(--text-2);border-color:var(--border);--blink-glow:#78787880;animation:1s ease-in-out infinite iconBlink}.task-v.task-cantdoc{background:var(--surface-2);color:var(--text-2);border-color:var(--border);opacity:.55}.task-v.task-needdoc{color:#fff;background:#f59e0b;border-color:#f59e0b}.task-v.task-documented{background:var(--green,#16a34a);color:#fff;border-color:var(--green,#16a34a)}.task-v.task-callback{color:#fff;background:#2563eb;border-color:#2563eb}.task-v.task-noaction{background:var(--red,#dc2626);color:#fff;border-color:var(--red,#dc2626)}.wa-btn:hover{background:#e7f8ef}.wa-modal{width:min(560px,96vw)}.wa-note{background:var(--surface-2);border:1px solid var(--border);color:var(--text-2);border-radius:10px;margin-top:6px;padding:12px 14px;font-size:13.5px;line-height:1.6}.wa-send{color:#fff;background:#25d366;border-color:#25d366}.wa-send:disabled{opacity:.55}.wa-videos{flex-direction:column;gap:4px;display:flex}.wa-video-row{cursor:pointer;border-radius:9px;align-items:center;gap:11px;padding:8px 10px;font-size:15px;font-weight:600;transition:background .12s;display:flex}.wa-video-row:hover{background:var(--surface-2)}.wa-video-row input[type=checkbox]{width:17px;height:17px;accent-color:var(--purple);cursor:pointer;flex-shrink:0}.video-grid{grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:20px;display:grid}.video-card{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow);color:inherit;border-radius:5px;text-decoration:none;transition:transform .15s,box-shadow .15s;display:block;overflow:hidden}.video-card:hover{transform:translateY(-3px);box-shadow:0 14px 34px #1e145024}.video-thumb{aspect-ratio:1;background-color:#14101f;background-position:50%;background-size:cover;position:relative}.video-play{color:#fff;background:#ff0000d9;border-radius:50%;justify-content:center;align-items:center;width:56px;height:56px;margin:auto;padding-inline-start:4px;font-size:22px;display:flex;position:absolute;inset:0;box-shadow:0 6px 18px #00000059}.video-title{text-align:center;padding:14px 16px;font-size:15.5px;font-weight:700}.list-edit{flex-direction:column;gap:6px;max-width:520px;display:flex}.list-row{border:1px solid var(--border);background:var(--surface);border-radius:9px;align-items:center;gap:12px;padding:9px 12px;display:flex}.list-check{background:var(--green-light);width:22px;height:22px;color:var(--green);border-radius:6px;flex-shrink:0;justify-content:center;align-items:center;font-size:13px;font-weight:800;display:flex}.list-label{flex:1;font-size:15px;font-weight:600}.list-label-edit{background:var(--surface-2);color:var(--text);border:1px solid #0000;border-radius:7px;outline:none;flex:1;padding:6px 9px;font-family:inherit;font-size:15px;font-weight:600;transition:border-color .12s,background .12s}.list-label-edit:hover{border-color:var(--border)}.list-label-edit:focus{border-color:var(--purple);background:var(--surface)}.list-x{color:var(--text-3);cursor:pointer;background:0 0;border:none;padding:0 4px;font-size:19px;line-height:1}.list-x:hover{color:var(--red)}.list-add{gap:8px;margin-top:6px;display:flex}.list-add input{border:1px solid var(--border);border-radius:9px;outline:none;flex:1;padding:10px 12px;font-family:inherit;font-size:14.5px}.list-add input:focus{border-color:var(--purple)}.wa-tpl-head{justify-content:space-between;align-items:center;gap:16px;margin-bottom:6px;display:flex}.wa-tpl{border:1px solid var(--border);background:var(--bg);border-radius:12px;margin-bottom:12px;padding:12px 14px}.wa-tpl-row{align-items:center;gap:10px;margin-bottom:8px;display:flex}.wa-tpl-label{border:1px solid var(--border);border-radius:9px;outline:none;flex:1;padding:9px 12px;font-family:inherit;font-size:15px;font-weight:700}.wa-tpl-label:focus{border-color:var(--purple)}.wa-tpl textarea{border:1px solid var(--border);resize:vertical;border-radius:9px;outline:none;width:100%;padding:10px 12px;font-family:inherit;font-size:14.5px;line-height:1.6}.wa-tpl textarea:focus{border-color:var(--purple)}.tabs{border-bottom:2px solid var(--border);gap:6px;margin-bottom:20px;display:flex}.tabs .tab{color:var(--text-2);cursor:pointer;background:0 0;border:none;border-bottom:3px solid #0000;margin-bottom:-2px;padding:11px 20px;font-size:15.5px;font-weight:600;transition:all .12s}.tabs .tab:hover{color:var(--purple)}.tabs .tab.on{color:var(--purple);border-bottom-color:var(--purple);font-weight:800}table.data.table-auto{width:auto;min-width:0}table.data.table-auto th,table.data.table-auto td{padding-inline:16px}.table-wrap.wrap-fit{max-width:760px}table.data.fixed-cols{table-layout:fixed}table.data.fixed-cols td{white-space:normal}.vaad-phone{justify-content:flex-end;align-items:center;gap:8px;display:flex}.wa-mini{cursor:pointer;background:0 0;border:none;border-radius:6px;padding:3px;line-height:0;display:inline-flex}.wa-mini:hover{background:#e7f8ef}.outage-overlay{z-index:3000;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0f121c9e;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.outage-banner{box-sizing:border-box;border:2px solid var(--banner-accent,#dc2626);text-align:center;background:#fff;border-radius:18px;flex-direction:column;gap:16px;width:460px;max-width:92vw;padding:24px 26px 22px;display:flex;position:relative;box-shadow:0 20px 56px #00000047}.outage-icon{background:color-mix(in srgb, var(--banner-accent,#dc2626) 13%, #fff);border-radius:50%;justify-content:center;align-items:center;width:62px;height:62px;margin:2px auto 0;font-size:30px;line-height:1;display:flex}.outage-title{color:var(--text);margin:0;font-size:21px;font-weight:800}.outage-body{flex-direction:column;gap:11px;display:flex}.outage-ack{color:var(--text);border:1.5px solid var(--border);background:#fff;border-radius:11px;padding:11px 28px;font-size:15px;font-weight:700}.outage-ack:hover{border-color:var(--text-3);background:#f4f5f9}.outage-btns{flex-direction:column;flex-shrink:0;gap:10px;display:flex}.outage-close{border:1px solid var(--border);color:var(--text);background:#fff;border-radius:11px;padding:11px 28px;font-size:15px;font-weight:600}.outage-close:hover{border-color:var(--text-2)}.visits-toolbar{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:14px;display:flex}.visits-search{border:1px solid var(--border);border-radius:10px;flex:1;min-width:220px;padding:10px 14px;font-family:inherit;font-size:15px}.visits-search:focus{border-color:var(--purple);outline:none}.visits-toolbar .seg{border:1px solid var(--border);border-radius:10px;display:inline-flex;overflow:hidden}.visits-toolbar .seg button{background:var(--surface,#fff);cursor:pointer;color:var(--text-2);border:none;border-inline-start:1px solid var(--border);padding:9px 14px;font-family:inherit;font-size:14px}.visits-toolbar .seg button:first-child{border-inline-start:none}.visits-toolbar .seg button.on{background:var(--purple);color:#fff}.visits-count{color:var(--text-2);font-size:14px;font-weight:600}.visit-forms{white-space:nowrap}.visit-forms a.rec-link{margin-inline-end:8px;display:inline-block}.visit-forms .wa-inv-btn{align-items:center;gap:4px;display:inline-flex}.banner-row{border:1px solid var(--border);border-radius:12px;justify-content:space-between;align-items:center;gap:18px;margin-bottom:12px;padding:16px;display:flex}.banner-name{margin-bottom:4px;font-size:16px;font-weight:800}.banner-info{flex:1}.banner-edit{border:1px solid var(--border);border-radius:12px;margin-bottom:14px;padding:16px}.banner-edit-head{align-items:center;gap:14px;margin-bottom:6px;display:flex}.banner-edit-head .banner-name{flex:1;margin:0}.banner-toggle{color:var(--text-2);cursor:pointer;align-items:center;gap:6px;font-size:15px;font-weight:600;display:flex}.banner-toggle input{width:16px;height:16px;accent-color:var(--purple)}.banner-field{align-items:center;gap:12px;margin:8px 0;display:flex}.banner-field>span{color:var(--text-2);flex:0 0 120px;font-size:15px;font-weight:600}.banner-field input{border:1px solid var(--border);border-radius:9px;flex:1;padding:9px 12px;font-family:inherit;font-size:15px}.banner-field input.banner-time{text-align:center;direction:ltr;flex:0 0 130px}.loader{text-align:center;width:min(560px,90%);margin:24vh auto 0}.loader-top{justify-content:center;align-items:baseline;gap:14px;margin-bottom:12px;display:flex}.loader-label{color:var(--text-2);font-size:17px;font-weight:700}.loader-pct{color:var(--purple);font-size:26px;font-weight:800}.loader-bar-track{background:var(--surface-2);border-radius:12px;height:18px;overflow:hidden}.loader-bar-fill{background:linear-gradient(90deg,#4520c4,#00c8a0);border-radius:12px;height:100%;transition:width .2s}.tag-btn:hover{background:var(--purple-light)}.tag-modal{width:min(820px,96vw)}.tag-modal h2{font-size:22px;font-weight:800}.tag-sub{color:var(--text-2);margin:2px 0 20px;font-size:15px}.tag-site{color:var(--purple);font-weight:600}.tag-field{margin-bottom:16px;position:relative}.tag-field>label{color:var(--text-2);margin-bottom:7px;font-size:14px;font-weight:600;display:block}.tag-field .req{color:var(--red)}.tag-field select,.tag-field textarea{width:100%;font-family:inherit}.tag-field textarea{resize:vertical;border:1px solid var(--border);border-radius:var(--radius-sm);min-height:96px;color:var(--text);background:var(--surface);outline:none;padding:13px 15px;font-size:15px;line-height:1.6;transition:border-color .15s}.tag-field textarea:focus{border-color:var(--purple)}.tag-field textarea::placeholder{color:var(--text-3)}.tag-field input{box-sizing:border-box;border:1px solid var(--border);border-radius:var(--radius-sm);width:100%;color:var(--text);background:var(--surface);outline:none;padding:12px 14px;font-family:inherit;font-size:15px;transition:border-color .15s}.tag-field input:focus{border-color:var(--purple)}.tag-field input::placeholder{color:var(--text-3)}.tag-hint{color:var(--text-3);font-size:14px}.transfer-box{border:1.5px solid var(--purple);background:var(--purple-light);border-radius:14px;margin:18px 0;padding:18px 18px 4px}.transfer-head{color:var(--purple);margin-bottom:14px;font-size:15.5px;font-weight:800}.transfer-grid{grid-template-columns:1fr 1fr;gap:14px;display:grid}@media (width<=560px){.transfer-grid{grid-template-columns:1fr}}.transfer-box.chip-box{border-color:var(--teal,#00c8a0);background:var(--teal-light,#e7faf5)}.transfer-box.chip-box .transfer-head{color:#008f73}.transfer-box.ops-box{background:#fff6e9;border-color:#e08700}.transfer-box.ops-box .transfer-head{color:#b56a00}.chip-manual-hint{color:var(--text-2);margin:4px 0 10px;font-size:13.5px;font-weight:600}.chip-addr-head{color:var(--text-2);margin:8px 0 10px;font-size:14px;font-weight:700}.site-ok{color:var(--green);pointer-events:none;font-weight:700;position:absolute;bottom:13px;left:12px}.site-clear{background:var(--surface-2);width:26px;height:26px;color:var(--text-2);cursor:pointer;border:none;border-radius:7px;font-size:13px;position:absolute;bottom:8px;left:8px}.site-clear:hover{color:var(--red);background:var(--red-light)}.site-x{background:var(--surface-2);width:26px;height:26px;color:var(--text-2);cursor:pointer;z-index:60;border:none;border-radius:7px;font-size:13px;position:absolute;bottom:8px;left:8px}.site-x:hover{color:var(--red);background:var(--red-light)}.chip-check{cursor:pointer;align-items:center;gap:9px;margin-top:18px;font-size:14.5px;font-weight:600;display:flex}.chip-check input[type=checkbox]{cursor:pointer;width:15px;height:15px;accent-color:var(--purple);flex-shrink:0;margin:0}.chip-check.invalid{color:var(--red)}.chip-check b{color:var(--purple)}.sec-head{color:var(--purple);margin:28px 0 12px;font-size:18px;font-weight:800}.sec-head:first-of-type{margin-top:6px}td.tbl-empty{text-align:center;color:var(--text-2);padding:36px}.status-filter{flex-shrink:0}.tag-field.invalid>label{color:var(--red)}.tag-field.invalid>label:after{content:" — שדה חובה";font-weight:600}.tag-err{color:var(--red);margin-top:18px;font-size:14.5px;font-weight:600}.seg-group{flex-wrap:wrap;gap:8px;display:flex}.seg-btn{border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:9px;padding:9px 16px;font-size:14.5px;font-weight:500;transition:all .12s}.seg-btn:hover{border-color:var(--purple);color:var(--purple)}.seg-btn.on{background:var(--purple);color:#fff;border-color:var(--purple)}.seg-btn.sol-done,.seg-btn.sol-done:hover{border-color:var(--green);color:var(--green)}.seg-btn.sol-done.on{background:var(--green);color:#fff;border-color:var(--green)}.celebrate-pop{z-index:1000;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#140a3c59;justify-content:center;align-items:center;animation:.25s celebrateFade;display:flex;position:fixed;inset:0}.celebrate-card{background:var(--surface);border:3px solid var(--green);text-align:center;border-radius:28px;max-width:90vw;padding:48px 64px;animation:.45s cubic-bezier(.2,1.4,.5,1) celebratePop;box-shadow:0 28px 80px #16a34a61}.celebrate-emoji{margin-bottom:12px;font-size:72px;line-height:1}.celebrate-card h2{color:var(--green);margin:0 0 10px;font-size:42px;font-weight:900}.celebrate-card p{color:var(--text);margin:0;font-size:24px;font-weight:700}@keyframes celebrateFade{0%{opacity:0}to{opacity:1}}@keyframes celebratePop{0%{opacity:0;transform:scale(.6)}to{opacity:1;transform:scale(1)}}.tag-actions{justify-content:flex-start;gap:10px;margin-top:24px;display:flex}.tag-actions .btn{padding:12px 26px;font-size:15px}.site-field input{width:100%}.site-pop{top:100%;z-index:50;background:var(--surface);border:1px solid var(--border);border-radius:10px;max-height:260px;margin-top:4px;position:absolute;inset-inline:0;overflow-y:auto;box-shadow:0 10px 30px #1414322e}.site-row{cursor:pointer;flex-direction:column;gap:2px;padding:9px 12px;display:flex}.site-row:hover{background:var(--surface-2)}.site-name{font-size:15px;font-weight:600}.site-meta{color:var(--text-2);text-align:right;direction:ltr;font-size:13px}.site-empty{color:var(--text-2);text-align:center;padding:12px}.settings-head{justify-content:flex-start;gap:20px}.set-intro{color:var(--text-2);margin-bottom:16px;font-size:15px}.set-card{margin-bottom:20px;padding:22px 24px}.set-card h3{color:var(--purple);margin-bottom:16px;font-size:19px;font-weight:800}.set-dept{margin-bottom:20px}.set-dept:last-child{margin-bottom:0}.set-dept-name{margin-bottom:9px;font-size:15.5px;font-weight:700}.set-topic{border:1px solid var(--border);background:var(--bg);border-radius:12px;margin-bottom:12px;padding:14px 16px}.set-topic-head{justify-content:space-between;align-items:center;margin-bottom:10px;display:flex}.set-topic-name{font-size:16px;font-weight:700}.set-x{color:var(--red);cursor:pointer;opacity:.8;background:0 0;border:none;font-size:13.5px;font-weight:600}.set-x:hover{opacity:1;text-decoration:underline}.set-topic-sol{flex-wrap:wrap;align-items:flex-start;gap:10px;display:flex}.set-sol-label{color:var(--text-2);padding-top:8px;font-size:14px;font-weight:600}.chip-list{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.chip{background:var(--purple-light);color:var(--purple);border-radius:20px;align-items:center;gap:9px;padding:8px 14px;font-size:14.5px;font-weight:500;display:inline-flex}.chip button{color:var(--purple);cursor:pointer;opacity:.65;background:0 0;border:none;padding:0;font-size:18px;line-height:1}.chip button:hover{opacity:1}.chip-add{align-items:center;gap:7px;display:inline-flex}.chip-add input{min-width:190px;padding:8px 12px;font-size:14px}.btn-sm{padding:8px 14px;font-size:14px}.placeholder{background:var(--surface);border:1px dashed var(--border);border-radius:var(--radius);text-align:center;color:var(--text-2);padding:60px;font-size:17px}.stat-date{border:1px solid var(--border);background:var(--surface);color:var(--text);cursor:pointer;border-radius:9px;padding:7px 10px;font-family:inherit;font-size:14px}.stat-date:hover{border-color:var(--purple)}.stat-range-sep{color:var(--text-2);margin-inline-start:4px;font-size:13px;font-weight:700}.sip-fab{z-index:2500;color:#fff;cursor:pointer;background:linear-gradient(135deg,#c4b5fd 0%,#7c5cfc 100%);border:none;border-radius:50%;justify-content:center;align-items:center;width:56px;height:56px;font-size:24px;display:flex;position:fixed;bottom:22px;left:22px;box-shadow:0 6px 20px #7c5cfc59}.sip-fab:hover{filter:brightness(1.12)}.sip-fab-ico{fill:none;width:26px;height:26px;stroke:var(--green,#16a34a);stroke-width:2px;stroke-linecap:round;stroke-linejoin:round}.sip-dot{border:2px solid #fff;border-radius:50%;width:11px;height:11px;position:absolute;top:8px;right:8px}.sip-dot.ok{background:#16a34a}.sip-dot.wait{background:#f59e0b}.sip-dot.bad{background:#dc2626}.sip-dot.off{background:#9ca3af}.agent-bar{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:14px;padding:8px 14px;font-size:14px;display:flex}.agent-dot{border-radius:50%;flex-shrink:0;width:10px;height:10px}.agent-dot.ok{background:#16a34a}.agent-dot.wait{background:#f59e0b}.agent-dot.off{background:#9ca3af}.agent-state{color:var(--text-2);align-items:center;gap:6px;display:flex}.agent-state .agent-user{color:var(--text);font-weight:700}.agent-sep{color:var(--text-2)}.agent-acts{flex-wrap:wrap;align-items:center;gap:8px;margin-inline-start:auto;display:flex}.agent-login{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.agent-in{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-2);min-width:120px;padding:6px 10px;font-size:13.5px}.agent-danger:hover:not(:disabled){color:var(--red);border-color:var(--red)}.agent-err{color:var(--red);flex-basis:100%;font-size:13px}.sip-panel{z-index:2500;border:1px solid var(--border);background:#fff;border-radius:14px;width:280px;padding:14px;position:fixed;bottom:88px;left:22px;box-shadow:0 12px 40px #0000002e}.sip-head{justify-content:space-between;align-items:center;margin-bottom:12px;font-weight:800;display:flex}.sip-status{border-radius:20px;padding:2px 10px;font-size:13px;font-weight:700}.sip-status.ok{color:#16a34a;background:#16a34a18}.sip-status.wait{color:#b45309;background:#f59e0b22}.sip-status.bad{color:#dc2626;background:#dc262618}.sip-status.off{color:#6b7280;background:#9ca3af22}.sip-login,.sip-dialer,.sip-incall{flex-direction:column;gap:10px;display:flex}.sip-login input,.sip-num{border:1px solid var(--border);border-radius:10px;padding:10px 12px;font-family:inherit;font-size:15px}.sip-remember{color:var(--text-2);align-items:center;gap:6px;font-size:14px;display:flex}.sip-err{color:var(--red,#dc2626);font-size:13px}.sip-num{text-align:center;letter-spacing:1px;direction:ltr}.sip-call{font-size:16px}.sip-logout{color:var(--text-2);cursor:pointer;background:0 0;border:none;font-size:13px;text-decoration:underline}.sip-incall{text-align:center;align-items:center}.sip-incall-peer{direction:ltr;font-size:20px;font-weight:800}.sip-incall-status{color:var(--text-2);font-size:14px}.sip-incall-btns{gap:8px;margin-top:6px;display:flex}.sip-reject{color:#fff!important;background:#dc2626!important;border-color:#dc2626!important}.sip-answer{color:#fff!important;background:#16a34a!important;border-color:#16a34a!important}.sip-incoming{z-index:3500;background:#16182273;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.sip-inc-card{text-align:center;background:#fff;border-radius:18px;padding:28px 36px;animation:1s ease-in-out infinite sipPulse;box-shadow:0 20px 60px #0000004d}.sip-inc-ico{font-size:44px}.sip-inc-title{margin-top:6px;font-size:18px;font-weight:800}.sip-inc-num{direction:ltr;margin:8px 0 16px;font-size:24px;font-weight:800}.sip-inc-btns{justify-content:center;gap:12px;display:flex}@keyframes sipPulse{0%,to{transform:scale(1)}50%{transform:scale(1.03)}}.dial-confirm{text-align:center;flex-direction:column;align-items:center;max-width:340px;display:flex}.dial-confirm h2{text-align:center;width:100%;margin:4px 0 10px;padding-inline-start:0;display:block}.dial-confirm-name{text-align:center;font-size:18px;font-weight:800}.dial-confirm-num{letter-spacing:1px;text-align:center;direction:ltr;margin:4px 0;font-size:22px;font-weight:800}.dial-confirm-addr{color:var(--text-2);text-align:center;margin-bottom:16px;font-size:14px}.dial-confirm-btns{justify-content:center;gap:10px;width:100%;margin-top:8px;display:flex}.followup-overlay{z-index:3200;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#1e143c8c;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.followup-banner{border:2px solid var(--purple,#4520c4);background:#f3f0ff;border-radius:18px;flex-wrap:wrap;align-items:center;gap:18px;max-width:540px;padding:22px 28px;animation:.35s cubic-bezier(.2,1.3,.5,1) followupPop;display:flex;box-shadow:0 24px 70px #4520c459}.followup-icon{font-size:40px;line-height:1}.followup-body{flex:1;min-width:220px}.followup-title{color:var(--purple,#4520c4);font-size:20px;font-weight:900}.followup-cust{color:var(--text);margin-top:3px;font-size:17px;font-weight:800}.followup-text{color:var(--text);margin-top:5px;font-size:15px;line-height:1.5}.followup-btns{flex-direction:column;gap:8px;display:flex}.followup-ack{background:var(--purple,#4520c4);color:#fff;border:none;border-radius:10px;padding:12px 30px;font-size:16px;font-weight:700}.followup-ack:hover{filter:brightness(1.08)}.followup-snooze{color:var(--purple,#4520c4);border:1px solid var(--purple,#4520c4);background:#fff;border-radius:10px;padding:10px 20px;font-size:14px;font-weight:700}.followup-snooze:hover{background:#f3f0ff}@keyframes followupPop{0%{opacity:0;transform:scale(.85)}to{opacity:1;transform:scale(1)}}.charger-link{cursor:pointer}.charger-link:hover{opacity:.75}.mc-invoices{margin-top:18px}.mc-invoices h3{margin-bottom:10px;font-size:16px;font-weight:800}.mc-inv-purchase{background:var(--surface-2);border-radius:10px;flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:10px;padding:10px 12px;font-size:14px;display:flex}.mc-inv-tag{font-weight:800}.mc-inv-table{width:100%}.mc-inv-table th,.mc-inv-table td{height:auto;padding:8px 12px;font-size:14px}.mc-tabs{margin:18px 0 12px}.mc-inv-table th,.mc-inv-table td{text-align:right}.wa-inv-btn{cursor:pointer;background:0 0;border:none;border-radius:6px;align-items:center;padding:2px;display:inline-flex}.wa-inv-btn:hover{background:var(--green-light,#dcfce7)}.topic-checklist{grid-template-columns:1fr 1fr;gap:6px;display:grid}@media (width<=620px){.topic-checklist{grid-template-columns:1fr}}.topic-item{text-align:right;border:1px solid var(--border);background:var(--surface);cursor:pointer;border-radius:10px;align-items:center;gap:10px;width:100%;padding:11px 14px;font-family:inherit;font-size:15px;transition:border-color .12s,background .12s;display:flex}.topic-item:hover{border-color:var(--purple)}.topic-item.on{background:var(--teal-light);border-color:#00c8a0}.topic-check{border:1.5px solid var(--border);color:#008f73;border-radius:5px;flex-shrink:0;justify-content:center;align-items:center;width:18px;height:18px;font-size:13px;font-weight:800;display:inline-flex}.topic-item.on .topic-check{background:#fff;border-color:#00c8a0}.topic-label{flex:1;font-weight:600}.topic-dept{color:var(--text-2);background:var(--surface-2);white-space:nowrap;border-radius:20px;padding:2px 8px;font-size:12px}.check-list{flex-direction:column;gap:6px;display:flex}.check-item{text-align:right;border:1px solid var(--border);background:var(--surface);cursor:pointer;border-radius:10px;align-items:center;gap:10px;width:100%;padding:11px 14px;font-family:inherit;font-size:15px;transition:border-color .12s,background .12s;display:flex}.check-item:hover{border-color:var(--purple)}.check-item.on{background:var(--teal-light);border-color:#00c8a0}.check-item.on .topic-check{background:#fff;border-color:#00c8a0}.vx-item{border:1px solid var(--border);background:var(--surface);border-radius:10px;align-items:center;gap:10px;width:100%;padding:9px 14px;display:flex}.vx-label{text-align:right;flex:1;font-size:15px;font-weight:600}.vx-boxes{flex-shrink:0;gap:6px;display:flex}.vx-box{border:1.5px solid var(--border);background:var(--surface);cursor:pointer;width:32px;height:32px;color:var(--text-2);border-radius:8px;justify-content:center;align-items:center;font-size:16px;font-weight:800;transition:border-color .12s,background .12s,color .12s;display:inline-flex}.vx-box:hover{border-color:var(--purple)}.vx-box.vx-v.on{background:var(--teal-light);color:#008f73;border-color:#00c8a0}.vx-box.vx-x.on{color:#c0392b;background:#fde8e8;border-color:#e15b5b}.vx-box.vx-q.on{color:#b9770a;background:#fff4e0;border-color:#e0a52e}.ops-summary{white-space:pre-wrap;background:var(--surface-2);border:1px solid var(--border);color:var(--text);text-align:right;border-radius:10px;margin:0;padding:12px 14px;font-family:inherit;font-size:14px;line-height:1.6}.mobile-menu-btn,.sidebar-backdrop{display:none}@media (width<=760px){.mobile-menu-btn{z-index:60;border:1px solid var(--border);background:var(--surface);width:44px;height:44px;color:var(--purple);cursor:pointer;border-radius:10px;justify-content:center;align-items:center;font-size:22px;display:flex;position:fixed;top:10px;right:12px;box-shadow:0 2px 10px #0000001a}.sidebar{z-index:70;transition:transform .22s;position:fixed;top:0;bottom:0;right:0;transform:translate(100%);box-shadow:-8px 0 30px #0000002e;width:250px!important}.shell.mobile-open .sidebar{transform:translate(0)}.sidebar.collapsed{width:250px!important}.sidebar.collapsed .sidebar-logo .brand,.sidebar.collapsed .nav-item .label,.sidebar.collapsed .logout-btn .label{display:inline}.collapse-btn{display:none}.sidebar-backdrop{z-index:65;background:#0000006b;display:block;position:fixed;inset:0}.content-inner{padding:56px 14px 20px}.greeting-block{margin-bottom:14px;font-size:20px}.page-title{flex-wrap:wrap;gap:10px}.page-title h1{font-size:21px}.page-title .title-side{flex-wrap:wrap;gap:8px;width:100%}.settings-head{flex-wrap:wrap}.toolbar{gap:8px}.toolbar .search{min-width:100%;max-width:100%}.toolbar .count{margin-inline-start:0}.cubes{grid-template-columns:repeat(auto-fit,minmax(132px,1fr));gap:10px;margin-bottom:16px}.cube{padding:14px}.cube .num{font-size:26px}.cube .lbl{font-size:13.5px}table.data{white-space:nowrap;-webkit-overflow-scrolling:touch;display:block;overflow-x:auto}.modal-card{max-height:90vh;overflow-y:auto;width:94vw!important;max-width:94vw!important}.stat-cols{grid-template-columns:1fr}}.tpl-ta-tools{justify-content:flex-start;margin-top:10px;display:flex}.emoji-wrap{display:inline-block;position:relative}.emoji-btn{border:1px solid var(--border);background:var(--surface-2);border-radius:9px;justify-content:center;align-items:center;width:38px;height:34px;font-size:18px;line-height:1;transition:border-color .12s,background .12s;display:inline-flex}.emoji-btn:hover{border-color:var(--purple);background:var(--purple-light)}.emoji-pop{z-index:9999;background:var(--surface);border:1px solid var(--border);border-radius:12px;grid-template-columns:repeat(8,1fr);gap:2px;width:296px;max-height:232px;padding:10px;display:grid;position:fixed;overflow-y:auto;box-shadow:0 10px 30px #00000029}.emoji-cell{background:0 0;border:none;border-radius:8px;padding:5px 0;font-size:20px;line-height:1;transition:background .1s}.emoji-cell:hover{background:var(--surface-2)}.ops-open{border:1px solid var(--border);background:var(--surface);border-radius:10px;flex-direction:column;gap:6px;margin-top:10px;padding:10px 12px;display:flex}.ops-open-label{color:var(--text);font-size:15px;font-weight:700}.ops-open-input{box-sizing:border-box;border:1px solid var(--border);background:var(--surface-2);width:100%;color:var(--text);border-radius:8px;outline:none;padding:9px 12px;font-family:inherit;font-size:15px;transition:border-color .12s}.ops-open-input:focus{border-color:var(--purple);background:var(--surface)}.wa-msg-head{justify-content:space-between;align-items:center;margin-bottom:7px;display:flex}.wa-msg-head label{margin-bottom:0}.wa-send-err{color:var(--red);text-align:center;margin:4px 0 10px;font-size:14px;font-weight:600}.konen-phone-field{border:1px solid var(--border);background:var(--surface-2);border-radius:10px;flex-direction:column;gap:7px;margin-bottom:18px;padding:12px 14px;display:flex}.konen-phone-field label{color:var(--text);font-size:14px;font-weight:700}.konen-send{margin-top:16px}.konen-send-btn{width:auto;display:inline-flex}.konen-send-panel{border:1px solid var(--border);background:var(--surface-2);border-radius:12px;padding:14px}.konen-send-head{justify-content:space-between;align-items:center;margin-bottom:6px;font-size:15px;font-weight:700;display:flex}.konen-send-hint{color:var(--text-2);margin:0 0 10px;font-size:13.5px}.konen-send-msg{box-sizing:border-box;border:1px solid var(--border);background:var(--surface);width:100%;color:var(--text);resize:vertical;border-radius:9px;outline:none;padding:12px 14px;font-family:inherit;font-size:15px;line-height:1.6}.konen-send-msg:focus{border-color:var(--purple)}.konen-send-attach{color:var(--purple);margin:0 0 10px;font-size:13.5px;font-weight:600}.ops-status-pill{white-space:nowrap;border-radius:999px;padding:4px 11px;font-size:13px;font-weight:700;display:inline-block}.ops-st-sent{color:#92600a;background:#fef3c7}.ops-st-review{color:#1d4ed8;background:#dbeafe}.ops-st-ops{color:#6d28d9;background:#ede9fe}.ops-st-handled{background:var(--green-light);color:var(--green)}.banner-icons{flex-wrap:wrap;gap:6px;display:flex}.banner-icon-pick{border:1px solid var(--border);background:var(--surface-2);border-radius:9px;justify-content:center;align-items:center;width:42px;height:38px;font-size:20px;line-height:1;transition:border-color .12s,background .12s;display:inline-flex}.banner-icon-pick:hover{border-color:var(--purple)}.banner-icon-pick.on{border-color:var(--purple);background:var(--purple-light);box-shadow:0 0 0 2px var(--purple) inset}.banner-x{top:10px;border:1px solid var(--border);width:34px;height:34px;color:var(--text-2);cursor:pointer;background:#fff;border-radius:9px;justify-content:center;align-items:center;font-size:18px;font-weight:700;line-height:1;display:flex;position:absolute;inset-inline-start:12px}.banner-x:hover{color:var(--red);border-color:var(--red)}.events-cubes{flex-wrap:wrap;gap:12px;margin-bottom:16px;display:flex}.events-cubes .cube{box-sizing:border-box;flex-direction:column;flex:0 0 150px;justify-content:center;width:150px;min-height:80px;padding:14px 12px;display:flex}.events-cubes .num{font-size:24px}.stat-date.on{border-color:var(--purple);background:var(--purple-light);font-weight:700}.visit-files-btn{border:1px solid var(--border);background:var(--surface-2);color:var(--purple);cursor:pointer;white-space:nowrap;border-radius:8px;padding:6px 11px;font-family:inherit;font-size:13px;font-weight:700;transition:border-color .12s,background .12s}.visit-files-btn:hover{border-color:var(--purple);background:var(--purple-light)}.visit-files-list{flex-direction:column;align-items:flex-start;gap:4px;display:flex}.visit-file{text-align:start;cursor:pointer;background:0 0;border:none;padding:1px 0;font-family:inherit;font-size:13.5px}.wa-icon-btn{border:1px solid var(--border);background:var(--surface-2);cursor:pointer;width:34px;height:30px;color:var(--green);border-radius:8px;justify-content:center;align-items:center;font-weight:700;transition:border-color .12s,background .12s;display:inline-flex}.wa-icon-btn:hover{background:#e8f8ee;border-color:#1da851}.wa-icon-btn:disabled{opacity:.5;cursor:default}.visits-table th,.visits-table td{white-space:nowrap}.visits-table.events-wide{min-width:1200px}.visits-table .pill{display:inline-block}.visits-table tr.overdue-row td{background:#fdecec}.visits-table tr.overdue-row:hover td{background:#f8dcdc}.supplier-cubes{grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:10px;margin-bottom:18px}.sup-cube .num{color:var(--purple)}.sup-cube .lbl{white-space:nowrap;text-overflow:ellipsis;font-size:13px;overflow:hidden}.dl-btn{border:1px solid var(--border);background:var(--surface-2);color:var(--purple);cursor:pointer;border-radius:8px;justify-content:center;align-items:center;width:34px;height:30px;transition:border-color .12s,background .12s;display:inline-flex}.dl-btn:hover{border-color:var(--purple);background:var(--purple-light)}.phones-list{flex-direction:column;gap:8px;max-width:540px;display:flex}.sup-row{align-items:center;gap:8px;display:flex}.ops-notes-list{flex-direction:column;gap:2px;display:flex}.ops-note-line{font-size:14px;line-height:1.5}.ops-status-cell{flex-direction:column;align-items:flex-start;gap:6px;display:flex}.ops-status-acts{gap:5px;display:flex}.ops-mini-btn{border:1px solid var(--border);background:var(--surface-2);cursor:pointer;border-radius:7px;justify-content:center;align-items:center;width:28px;height:26px;font-size:13px;display:inline-flex}.ops-mini-btn:hover{border-color:var(--green);color:var(--green)}.ops-mini-btn.ops-del:hover{border-color:var(--red);color:var(--red)}.act-dock.ops-act-dock{flex-direction:column;align-items:stretch;gap:4px}.ops-act-dock .ops-dock-row{align-items:flex-end;gap:4px;display:flex}.ops-dock-close{cursor:pointer;color:var(--text-2);background:0 0;border:none;border-radius:8px;align-self:flex-end;padding:2px 5px;font-size:13px;line-height:1}.ops-dock-close:hover{color:var(--red);background:var(--surface-2)}.konen-alert{top:18px;z-index:4000;color:#1d4ed8;background:#dbeafe;border:1px solid #1d4ed8;border-radius:12px;align-items:center;gap:14px;max-width:92vw;padding:14px 20px;font-size:16px;font-weight:700;animation:.25s followupPop;display:flex;position:fixed;inset-inline-start:50%;transform:translate(-50%);box-shadow:0 14px 40px #0003}.konen-alert-x{color:#1d4ed8;cursor:pointer;background:#fff;border:1px solid #1d4ed8;border-radius:8px;width:30px;height:30px;font-size:16px}.ops-st-sched{color:#4338ca;background:#e0e7ff}.ops-st-cancel{color:#6b7280;background:#e5e7eb}.clickable-row{cursor:pointer}.clickable-row:hover td{background:#faf9ff}.ops-modal{width:min(560px,96vw)}.ops-modal-head{flex-direction:column;align-items:flex-start;gap:4px;margin:6px 0 8px;display:flex}.ops-modal-name{font-size:17px}.ops-modal-issue{color:var(--purple);font-weight:700}.ops-tl-title{margin:18px 0 12px;font-size:16px;font-weight:800}.ops-timeline{position:relative}.ops-tl-item{padding-inline-start:22px;border-inline-start:2px solid var(--border);margin-inline-start:5px;padding-bottom:16px;position:relative}.ops-tl-item.last{border-inline-start-color:#0000;padding-bottom:4px}.ops-tl-dot{inset-inline-start:-7px;background:var(--purple);border:2px solid var(--surface);width:12px;height:12px;box-shadow:0 0 0 1px var(--purple);border-radius:50%;position:absolute;top:2px}.ops-tl-label{font-size:15px;font-weight:700}.ops-tl-meta{color:var(--text-2);font-size:13px}.ops-tl-note{background:var(--surface-2);border-radius:7px;margin-top:3px;padding:4px 9px;font-size:13.5px;display:inline-block}.ops-tech-form{border:1px solid var(--border);background:var(--surface-2);border-radius:12px;margin-top:16px;padding:14px}.ops-tech-title{margin-bottom:10px;font-weight:800}.ops-tech-row{flex-wrap:wrap;gap:12px;display:flex}.ops-tech-row label{flex-direction:column;gap:5px;font-size:13px;font-weight:600;display:flex}.ops-actions{flex-wrap:wrap;gap:8px;margin-top:18px;display:flex}.sip-log{border-top:1px solid var(--border);max-height:130px;margin-top:12px;padding-top:8px;overflow-y:auto}.sip-log-title{color:var(--text-2);margin-bottom:4px;font-size:12px;font-weight:700}.sip-log-row{font-size:12.5px;line-height:1.6}.sip-log-time{color:var(--text-3);font-variant-numeric:tabular-nums;margin-inline-end:4px}.sip-agent{border-top:1px solid var(--border);flex-direction:column;gap:8px;margin-top:12px;padding-top:10px;display:flex}.sip-agent-row{justify-content:space-between;align-items:center;gap:8px;display:flex}.sip-agent-label{color:var(--text-2);font-size:13px;font-weight:700}.sip-agent-pill{border:1px solid var(--border);border-radius:999px;padding:3px 10px;font-size:12.5px;font-weight:800}.sip-agent-pill.ag-off{color:#64748b;background:#f1f5f9}.sip-agent-pill.ag-logged-in{color:#4520c4;background:#eef2ff;border-color:#c7d2fe}.sip-agent-pill.ag-in-queue{color:#0e7490;background:#ecfeff;border-color:#a5f3fc}.sip-agent-pill.ag-ready{color:#15803d;background:#dcfce7;border-color:#86efac}.sip-agent-pill.ag-paused{color:#b45309;background:#fef3c7;border-color:#fde68a}.sip-agent-btns{flex-wrap:wrap;gap:6px;display:flex}.sip-agent-btns .btn{flex:auto;padding:8px 10px;font-size:13.5px}.sip-ready-btn{color:#fff!important;background:#16a34a!important;border-color:#16a34a!important}.sip-pause-btn{color:#fff!important;background:#f59e0b!important;border-color:#f59e0b!important}.sip-agent-out{color:var(--red,#dc2626)}.tj-hint{color:var(--text-2);margin:-4px 0 14px;font-size:14px}.tj-empty{color:var(--text-2);text-align:center;padding:30px}.tj-list{gap:14px;display:grid}.tj-card{border:1px solid var(--border);border-inline-start:4px solid var(--border);background:#fff;border-radius:12px;padding:14px 16px;box-shadow:0 1px 3px #0000000a}.tj-card.tj-ok{border-inline-start-color:#16a34a}.tj-card.tj-miss{border-inline-start-color:#dc2626}.tj-card.tj-abandon{border-inline-start-color:#f59e0b}.tj-head{justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px;display:flex}.tj-time{color:var(--text-1);font-variant-numeric:tabular-nums;font-weight:700}.tj-outcome{border-radius:999px;padding:3px 12px;font-size:13px;font-weight:800}.tj-outcome.tj-ok{color:#15803d;background:#dcfce7}.tj-outcome.tj-miss{color:#b91c1c;background:#fee2e2}.tj-outcome.tj-abandon{color:#b45309;background:#fef3c7}.tj-flow{gap:0;padding-inline-start:6px;display:grid}.tj-step{align-items:flex-start;gap:10px;padding:6px 0;display:flex;position:relative}.tj-step .tj-dot{z-index:1;background:#c7d2fe;border:2px solid #4520c4;border-radius:50%;flex:none;width:11px;height:11px;margin-top:4px}.tj-step:not(:last-child):before{content:"";inset-inline-start:5px;background:var(--border);width:2px;position:absolute;top:16px;bottom:-6px}.tj-step>div{font-size:14.5px;line-height:1.5}.tj-end>div{color:var(--text-2);font-size:13.5px}.tj-ans{color:#15803d;font-weight:700}.tj-no{color:#b91c1c;font-weight:700}.tj-at{color:var(--text-3);font-variant-numeric:tabular-nums}.muted{color:var(--text-2);margin-inline-end:8px;font-size:13px}.agent-dock{z-index:2400;border:1px solid var(--border);background:#fff;border-inline-start:none;border-radius:0 16px 16px 0;width:234px;padding:16px;position:fixed;top:50%;left:0;transform:translateY(-50%);box-shadow:3px 6px 22px #00000021}.agent-dock-title{color:var(--text-1);align-items:center;gap:8px;margin-bottom:14px;font-size:15.5px;font-weight:800;display:flex}.agent-dock-dot{background:#cbd5e1;border-radius:50%;flex:none;width:11px;height:11px}.agent-dock-dot.on{background:#16a34a;box-shadow:0 0 0 3px #16a34a33}.agent-dock-dot.brk{background:#f59e0b}.agent-dock-body{flex-direction:column;gap:10px;display:flex}.agent-creds{flex-direction:column;gap:8px;margin-bottom:4px;display:flex}.agent-creds input{border:1px solid var(--border);border-radius:10px;padding:9px 11px;font-family:inherit;font-size:15px}.agent-roster-pick{color:var(--text-1);cursor:pointer;background:#f7f5ff;border:1px solid #4520c4;border-radius:10px;padding:9px 11px;font-family:inherit;font-size:15px}.asp{z-index:45;border:1px solid var(--border);background:linear-gradient(#fff,#faf9ff);border-radius:20px;flex-direction:column;gap:14px;width:360px;padding:16px;display:flex;position:fixed;top:92px;bottom:16px;left:16px;overflow-y:auto;box-shadow:0 12px 40px #14143224}.asp::-webkit-scrollbar{width:7px}.asp::-webkit-scrollbar-thumb{background:#d8d5ec;border-radius:8px}@keyframes aspFlash{0%,to{border-color:var(--border);box-shadow:0 12px 40px #14143224}50%{border-color:#00c8a0;box-shadow:0 0 0 3px #00c8a073,0 12px 40px #00c8a04d}}.asp-flash{animation:1s ease-in-out infinite aspFlash}.asp-head{justify-content:space-between;align-items:center;display:flex}.asp-title{color:#4520c4;font-size:16px;font-weight:800}.asp-close{color:var(--text-2);cursor:pointer;background:0 0;border:0;border-radius:8px;padding:4px;font-size:16px}.asp-close:hover{color:var(--text-1);background:#f0eefb}.asp-sec{flex-direction:column;gap:8px;display:flex}.asp-sec-title{color:var(--text-2);letter-spacing:.2px;font-size:13px;font-weight:800}.asp-empty{color:var(--text-3);padding:8px 2px;font-size:13px}.asp-msg{border:1px solid #e7e4f5;background:#fff;border-inline-start:4px solid #4520c4;border-radius:12px;padding:10px 12px}.asp-msg-text{color:var(--text-1);font-size:14px;font-weight:500;line-height:1.55}.asp-msg-foot{justify-content:space-between;align-items:center;gap:8px;margin-top:7px;display:flex}.asp-msg-meta{color:var(--text-3);font-size:11.5px}.asp-msg-ack{color:#15803d;cursor:pointer;white-space:nowrap;background:#f0fdf4;border:1px solid #86efac;border-radius:999px;padding:4px 11px;font-size:12px;font-weight:800}.asp-msg-ack:hover{color:#fff;background:#16a34a;border-color:#16a34a}.asp-active-ack{color:#15803d;white-space:nowrap;font-size:11.5px;font-weight:800}.asp-cust{background:linear-gradient(135deg,#f3f0ff,#eef2ff);border:1px solid #e2ddf7;border-radius:14px;align-items:center;gap:11px;padding:10px;display:flex}.asp-cust-avatar{background:var(--brand-grad,linear-gradient(135deg, #4520c4, #7c5ce6));color:#fff;border-radius:50%;flex:none;justify-content:center;align-items:center;width:42px;height:42px;font-size:19px;font-weight:800;display:flex}.asp-cust-info{flex-direction:column;gap:2px;min-width:0;display:flex}.asp-cust-name{color:var(--text-1);font-size:15px;font-weight:800}.asp-cust-sub{color:var(--text-2);font-size:12.5px}.asp-cust-tag{color:#4520c4;background:#fff;border:1px solid #d9d2ff;border-radius:999px;align-self:flex-start;margin-top:3px;padding:1px 8px;font-size:11.5px;font-weight:700}.asp-flow{margin-top:12px}.asp-step{gap:11px;padding-bottom:15px;display:flex;position:relative}.asp-step:not(.asp-step-last):before{content:"";top:28px;bottom:0;background:#e5e7f0;width:2px;position:absolute;inset-inline-start:13px}.asp-step-node{z-index:1;background:#fff;border:2px solid #d7d9e6;border-radius:50%;flex:none;justify-content:center;align-items:center;width:28px;height:28px;display:flex}.asp-step-ico{font-size:14px;line-height:1}.asp-step-body{flex:1;min-width:0;padding-top:2px}.asp-step-label{color:var(--text-2);font-size:11.5px;font-weight:700}.asp-step-value{color:var(--text-1);margin-top:1px;font-size:13.5px;font-weight:600}.asp-ok .asp-step-node{background:#f0fdf4;border-color:#16a34a}.asp-ok .asp-step-value{color:#15803d}.asp-bad .asp-step-node{background:#fef2f2;border-color:#dc2626}.asp-bad .asp-step-value{color:#b91c1c}.asp-info .asp-step-node{border-color:#94a3b8}.asp-conclusion .asp-step-node{background:linear-gradient(135deg,#4520c4,#7c5ce6);border-color:#4520c4}.asp-conclusion .asp-step-body{background:linear-gradient(135deg,#f3f0ff,#eef2ff);border:1px solid #d9d2ff;border-radius:12px;margin-top:-4px;padding:8px 11px}.asp-conclusion .asp-step-value{color:#4520c4;font-weight:800}.asp-composer{background:#fbfaff;border:1px dashed #d3ccf0;border-radius:14px;flex-direction:column;gap:8px;padding:11px;display:flex}.asp-composer-ta{box-sizing:border-box;resize:vertical;border:1px solid var(--border);border-radius:10px;width:100%;padding:9px 11px;font-family:inherit;font-size:14px}.asp-composer-ta:focus{border-color:#4520c4;outline:none}.asp-composer-row{gap:8px;display:flex}.asp-composer-row select{border:1px solid var(--border);background:#fff;border-radius:10px;flex:1;padding:8px 10px;font-family:inherit;font-size:13.5px}.asp-active-list{flex-direction:column;gap:6px;margin-top:2px;display:flex}.asp-active-item{border:1px solid var(--border);background:#fff;border-radius:9px;align-items:center;gap:6px;padding:6px 8px;font-size:12.5px;display:flex}.asp-active-text{text-overflow:ellipsis;white-space:nowrap;min-width:0;color:var(--text-1);flex:1;overflow:hidden}.asp-active-to{color:var(--text-3);white-space:nowrap;font-size:11px}.asp-active-del{color:#dc2626;cursor:pointer;background:0 0;border:0;border-radius:6px;padding:2px 4px;font-size:13px}.asp-active-del:hover{background:#fef2f2}.asp-reopen{z-index:2401;cursor:pointer;color:#4520c4;background:#fff;border:0;border-radius:50%;justify-content:center;align-items:center;width:46px;height:46px;display:flex;position:fixed;top:12px;left:58px;box-shadow:0 2px 10px #0000002e}.asp-reopen svg{width:23px;height:23px;display:block}.asp-reopen-badge{top:-3px;color:#fff;background:#00c8a0;border-radius:9px;justify-content:center;align-items:center;min-width:18px;height:18px;padding:0 4px;font-size:11px;font-weight:800;display:flex;position:absolute;inset-inline-end:-3px}.asp-reopen-unread{animation:1.1s ease-in-out infinite aspUnread}@keyframes aspUnread{0%,to{box-shadow:0 2px 10px #0000002e,0 0 #4520c499}50%{box-shadow:0 2px 10px #0000002e,0 0 0 9px #4520c400}}@keyframes aspTab{0%,to{box-shadow:0 8px 22px #4520c459}50%{box-shadow:0 0 0 4px #00c8a080,0 8px 22px #00c8a066}}.asp-flash-tab{animation:1s ease-in-out infinite aspTab}.users-search{border:1px solid var(--border);min-width:240px;color:var(--text-1);background:#fff;border-radius:10px;padding:9px 13px;font-family:inherit;font-size:15px}.users-search:focus{border-color:#4520c4;outline:none}.data th.sortable{cursor:pointer;-webkit-user-select:none;user-select:none;white-space:nowrap}.data th.sortable:hover{color:#4520c4}.agents-bar{z-index:30;border:1px solid var(--border);background:linear-gradient(#fff,#f7f6fd);border-radius:14px;flex-wrap:wrap;align-items:center;gap:14px;margin:0 0 14px;padding:10px 16px;display:flex;position:sticky;top:0;box-shadow:0 4px 16px #4520c412}.agents-bar-head{flex:none;align-items:center;gap:8px;display:flex}.agents-bar-title{color:#4520c4;white-space:nowrap;font-size:14.5px;font-weight:800}.agents-bar-count{color:#fff;background:#4520c4;border-radius:11px;justify-content:center;align-items:center;min-width:22px;height:22px;padding:0 7px;font-size:13px;font-weight:800;display:inline-flex}.agents-bar-ready{color:#15803d;white-space:nowrap;background:#dcfce7;border-radius:10px;padding:2px 9px;font-size:12.5px;font-weight:700}.agents-bar-chips{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.agents-bar-empty{color:var(--text-2);font-size:13.5px}.agent-chip{border:1px solid var(--border);background:#fff;border-radius:999px;align-items:center;gap:7px;padding:6px 12px;font-size:13.5px;display:inline-flex}.agent-chip-dot{background:#94a3b8;border-radius:50%;flex:none;width:9px;height:9px}.agent-chip-name{color:var(--text-1);font-weight:700}.agent-chip-status{color:var(--text-2);font-size:12.5px}.agent-chip.st-ready{background:#f0fdf4;border-color:#86efac}.agent-chip.st-ready .agent-chip-dot{background:#16a34a;box-shadow:0 0 0 3px #16a34a2e}.agent-chip.st-paused{background:#fffbeb;border-color:#fde68a}.agent-chip.st-paused .agent-chip-dot{background:#d97706}.agent-chip.st-queue{background:#f5f6ff;border-color:#c7d2fe}.agent-chip.st-queue .agent-chip-dot{background:#4520c4}.agent-chip.st-loggedin .agent-chip-dot{background:#94a3b8}.step-btn{border:1.5px solid var(--border);width:100%;color:var(--text-1);cursor:pointer;text-align:start;background:#fff;border-radius:12px;align-items:center;gap:10px;padding:11px 13px;font-size:15px;font-weight:700;transition:all .15s;display:flex}.step-btn:not(:disabled):hover{background:#f7f5ff;border-color:#4520c4}.step-btn:disabled{opacity:.65;cursor:default}.step-btn .step-n{color:#4520c4;background:#eef2ff;border-radius:50%;flex:none;justify-content:center;align-items:center;width:24px;height:24px;font-size:13px;font-weight:800;display:flex}.step-btn.done{color:#15803d;opacity:1;background:#f0fdf4;border-color:#86efac}.step-btn.done .step-n{color:#fff;background:#16a34a}.agent-dock-connected{flex-direction:column;gap:10px;display:flex}.agent-conn-pill{text-align:center;border-radius:10px;padding:11px;font-size:14px;font-weight:800}.agent-conn-pill.on{color:#15803d;background:#dcfce7}.agent-conn-pill.brk{color:#b45309;background:#fef3c7}.agent-dock-connected .btn{width:100%;padding:10px}.agent-dock.docked-top{border-radius:0 14px 14px 0;width:auto;max-width:420px;padding:10px 14px;top:12px;bottom:auto;transform:none}.agent-dock.docked-top .agent-dock-title{margin-bottom:8px;font-size:14px}.agent-dock.docked-top .agent-dock-connected{flex-flow:wrap;align-items:center;gap:8px}.agent-dock.docked-top .agent-conn-pill{white-space:nowrap;padding:6px 12px;font-size:13px}.agent-dock.docked-top .agent-dock-connected .btn{white-space:nowrap;width:auto;padding:7px 12px}.agent-dock-title{justify-content:flex-start}.agent-dock-titletext{flex:1}.agent-dock-collapse{border:1px solid var(--border);width:24px;height:24px;color:var(--text-2);cursor:pointer;background:#fff;border-radius:7px;justify-content:center;align-items:center;font-size:18px;line-height:1;display:flex}.agent-dock-collapse:hover{background:#f1f5f9}.agent-conn-actions{flex-wrap:nowrap;gap:6px;margin-top:4px;display:flex}.agent-conn-actions .btn{white-space:nowrap;width:auto;padding:8px 10px;font-size:13.5px}.agent-dock.collapsed{box-shadow:none;background:0 0;border:none;width:auto;padding:0}.agent-dock-mini{cursor:pointer;background:#fff;border:none;border-radius:50%;justify-content:center;align-items:center;width:46px;height:46px;display:flex;box-shadow:0 2px 10px #0000002e}.agent-mini-dot{background:#16a34a;border-radius:50%;width:16px;height:16px}.agent-mini-dot.on{background:#16a34a;animation:1.3s ease-in-out infinite agentPulse}.agent-mini-dot.brk{background:#f59e0b;animation:1.3s ease-in-out infinite agentPulse}@keyframes agentPulse{0%,to{box-shadow:0 0 #16a34a8c}50%{box-shadow:0 0 0 9px #16a34a00}}.mc-fact.ok{border:1.6px solid #16a34a;box-shadow:inset 0 0 0 1px #16a34a1f}.mc-fact.bad{background:#fff7f7;border:1.6px solid #dc2626;box-shadow:inset 0 0 0 1px #dc262624}.mc-install-today{color:#b45309;text-align:center;border:1.6px solid #f59e0b;border-radius:10px;margin:0 0 12px;padding:9px 14px;font-size:15px;font-weight:800;animation:1s ease-in-out infinite installBlink}@keyframes installBlink{0%,to{background:#fef3c7;box-shadow:0 0 #f59e0b80}50%{background:#fde68a;box-shadow:0 0 0 5px #f59e0b00}}.agent-mini-phone{font-size:20px;line-height:1}.agent-dock-mini.need-login{animation:1.1s ease-in-out infinite needLoginBlink}@keyframes needLoginBlink{0%,to{box-shadow:0 2px 10px #0000002e,0 0 #f59e0ba6}50%{box-shadow:0 2px 10px #0000002e,0 0 0 9px #f59e0b00}}.sip-panel{position:fixed}.sip-close{top:8px;border:1px solid var(--border);width:26px;height:26px;color:var(--text-2);cursor:pointer;z-index:1;background:#fff;border-radius:8px;justify-content:center;align-items:center;font-size:13px;line-height:1;display:flex;position:absolute;inset-inline-end:8px}.sip-close:hover{background:#f1f5f9}.sip-head{padding-inline-end:30px}.phone-ctx{z-index:3000;border:1px solid var(--border);background:#fff;border-radius:10px;padding:4px;position:fixed;box-shadow:0 6px 20px #0003}.phone-ctx button{cursor:pointer;white-space:nowrap;text-align:start;width:100%;color:var(--text-1);background:#fff;border:none;border-radius:8px;padding:9px 14px;font-size:14px;font-weight:700;display:block}.phone-ctx button:hover{color:#4520c4;background:#f7f5ff}.queue-drop{z-index:3200;background:#fff;border:1.5px solid #f59e0b;border-top:none;border-radius:0 0 16px 16px;width:min(440px,94vw);animation:.35s cubic-bezier(.2,.8,.2,1) queueDrop;position:fixed;top:0;left:50%;overflow:hidden;transform:translate(-50%);box-shadow:0 10px 30px #00000038}@keyframes queueDrop{0%{transform:translate(-50%,-100%)}to{transform:translate(-50%)}}.queue-drop-head{color:#fff;text-align:center;background:#f59e0b;padding:9px 36px;font-size:15px;font-weight:800;animation:1.3s ease-in-out infinite queueHeadPulse;position:relative}@keyframes queueHeadPulse{0%,to{background:#f59e0b}50%{background:#d97706}}.queue-drop-list{max-height:50vh;overflow-y:auto}.queue-drop-row{border-top:1px solid var(--border);grid-template-columns:108px 1fr auto 44px;align-items:center;gap:10px;padding:10px 16px;display:grid}.qd-num{color:var(--text-1);font-size:15px;font-weight:700}.qd-blocked{color:var(--text-3);font-size:13.5px;font-weight:600}.qd-name{color:var(--text-1);white-space:nowrap;text-overflow:ellipsis;font-size:14.5px;overflow:hidden}.qd-info{flex-direction:column;gap:2px;min-width:0;display:flex}.qd-meta{color:var(--text-2);font-size:13px}.qd-caller{color:var(--text-1);font-size:16px;font-weight:700}.qd-queue{color:var(--text-2);background:#f1f5f9;border-radius:999px;padding:2px 9px;font-size:13px}.qd-wait{color:#b45309;font-variant-numeric:tabular-nums;margin-inline-start:auto;font-size:14px;font-weight:700}.qd-wa{appearance:none;color:#1da851;cursor:pointer;background:0 0;border:none;outline:none;flex:none;justify-content:center;align-items:center;width:36px;height:36px;margin:0 auto;padding:0;transition:transform .12s;display:flex}.qd-wa:hover:not(:disabled){transform:scale(1.15)}.qd-wa:disabled{cursor:default;opacity:.85}.qd-wa.sent{color:#16a34a}.queue-drop-min{inset-inline-end:8px;color:#fff;cursor:pointer;background:#ffffff40;border:none;border-radius:7px;justify-content:center;align-items:center;width:24px;height:24px;font-size:18px;line-height:1;display:flex;position:absolute;top:50%;transform:translateY(-50%)}.queue-drop-min:hover{background:#ffffff6b}.queue-mini{z-index:3200;color:#fff;cursor:pointer;background:#f59e0b;border:none;border-radius:999px;padding:7px 16px;font-size:14px;font-weight:800;animation:1.3s ease-in-out infinite queueHeadPulse;position:fixed;top:8px;left:50%;transform:translate(-50%);box-shadow:0 4px 14px #00000038}.mac-dock{z-index:2000;-webkit-backdrop-filter:blur(20px)saturate(1.8);backdrop-filter:blur(20px)saturate(1.8);background:#fafafcb3;border:1px solid #00000014;border-radius:22px;align-items:flex-end;gap:6px;padding:8px 12px;display:flex;position:fixed;bottom:14px;left:50%;transform:translate(-50%);box-shadow:0 18px 50px #14143233,inset 0 1px #ffffffb3}.dock-item{color:#5b616e;cursor:pointer;transform-origin:bottom;background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;transition:transform .18s cubic-bezier(.2,.9,.2,1),background .18s,color .18s;display:flex;position:relative}.dock-item:hover{color:#11151c;background:#0000000f;transform:scale(1.55)translateY(-10px)}.dock-item:active{transform:scale(1.4)translateY(-6px)}.dock-item.active{color:#11151c}.dock-item.active:after{content:"";background:#3a3f4a;border-radius:50%;width:4px;height:4px;position:absolute;bottom:-5px;left:50%;transform:translate(-50%)}.dock-ico{justify-content:center;align-items:center;display:flex}.dock-ico svg{stroke:currentColor;stroke-width:2px;fill:none;stroke-linecap:round;stroke-linejoin:round;width:24px;height:24px}.dock-label{color:#fff;white-space:nowrap;opacity:0;pointer-events:none;background:#1a1f29;border-radius:8px;padding:4px 10px;font-size:12px;font-weight:600;transition:opacity .15s;position:absolute;bottom:calc(100% + 10px);left:50%;transform:translate(-50%)}.dock-item:hover .dock-label{opacity:1}.dock-sep{background:#0000001f;align-self:center;width:1px;height:34px;margin:0 4px}.dock-logout:hover{color:var(--red,#dc2626)}.shell.dock-mode .content-inner{padding-bottom:96px}.greeting-block{justify-content:space-between;align-items:center;gap:12px;display:flex}.menu-style-toggle{border:1px solid var(--border);color:var(--text-2);cursor:pointer;white-space:nowrap;background:#0000000a;border-radius:999px;padding:6px 12px;font-size:12.5px;font-weight:600}.menu-style-toggle:hover{color:var(--text);background:#00000014}.ops-tech-date{flex-direction:column;gap:6px;margin-bottom:12px;font-weight:600;display:flex}.ops-tech-date input{border:1px solid var(--border);border-radius:10px;padding:9px 11px;font-family:inherit;font-size:15px}.ops-tech-label{margin-bottom:6px;font-weight:600}.ops-appr{text-align:center;border-radius:10px;margin-top:14px;padding:9px 12px;font-size:14.5px;font-weight:700}.ops-appr.ok{color:#15803d;background:#dcfce7}.ops-appr.wait{color:#b45309;background:#fef3c7}.ops-tech-modal{width:470px;max-width:94vw}.ops-tech-form .seg-group{flex-wrap:nowrap;gap:6px;display:flex}.ops-tech-form .seg-btn{white-space:nowrap;flex:1 1 0;padding:9px 6px;font-size:13.5px}.ops-tech-btns{gap:8px;margin-top:14px;display:flex}.ops-tech-btns .btn{flex:1;justify-content:center}.field-err input{box-shadow:0 0 0 2px #dc262626;border-color:#dc2626!important}.seg-group.field-err{outline-offset:2px;border-radius:10px;outline:2px solid #dc2626}.field-err-txt{color:#dc2626}.ops-tech-err{color:#dc2626;margin-top:8px;font-size:13.5px;font-weight:700}@keyframes fieldFlash{0%{background:#fff3cd;border-color:#f59e0b;box-shadow:0 0 0 3px #f59e0b4d}60%{background:#fff8e6;border-color:#f59e0b;box-shadow:0 0 0 3px #f59e0b2e}to{background:var(--surface)}}.media-label-row{justify-content:space-between;align-items:center;gap:10px;margin-bottom:6px;display:flex}.media-reload{white-space:nowrap}.quick-row{flex-wrap:wrap;align-items:center;gap:8px;margin-top:10px;display:flex}.quick-row-label{color:var(--text-2);font-size:13.5px;font-weight:700}.quick-pick{transition:all .14s}.quick-pick.on{border-color:var(--purple);background:var(--purple-light);color:var(--purple);font-weight:800;box-shadow:0 0 0 2px #4520c42e}.quick-when{color:var(--text-1);margin-top:10px;font-size:14.5px}.quick-when b{color:var(--purple);font-variant-numeric:tabular-nums}.field-flashed{animation:1.3s fieldFlash}.menu-switch-btn:hover{color:var(--purple)!important;border-color:var(--purple)!important;background:var(--purple-light)!important}.cti-card{min-width:300px;max-width:380px}.cti-name{color:var(--text-1);margin-top:10px;font-size:22px;font-weight:800}.cti-card .sip-inc-num{color:var(--text-2);margin:4px 0 10px;font-size:19px;font-weight:700}.cti-line{color:var(--text-2);margin-bottom:12px;font-size:14.5px}.cti-chips{flex-wrap:wrap;justify-content:center;gap:8px;margin-bottom:16px;display:flex}.cti-chip{border-radius:999px;padding:5px 12px;font-size:13.5px;font-weight:700}.cti-dept{color:#6d28d9;background:#ede9fe}.cti-debt{color:#b91c1c;background:#fee2e2}.cti-card-link{width:100%;color:var(--purple,#4520c4);cursor:pointer;background:0 0;border:none;margin-top:12px;font-family:inherit;font-size:14px;font-weight:700;display:block}.cti-card-link:hover{text-decoration:underline}.cti-pred{color:var(--text-1);background:#eff6ff;border:1px solid #bfdbfe;border-radius:10px;margin-bottom:14px;padding:7px 12px;font-size:14.5px}.cti-pred b{color:#1d4ed8}.sip-answer,.sip-reject{transition:transform .12s,box-shadow .12s}.sip-answer:hover{transform:scale(1.18);box-shadow:0 8px 20px #16a34a66}.sip-reject:hover{transform:scale(1.18);box-shadow:0 8px 20px #dc262666}.coll-toolbar{background:var(--surface-2);border:1px solid var(--border);border-radius:12px;justify-content:space-between;align-items:center;gap:16px;margin-bottom:14px;padding:10px 16px;display:flex}.coll-count{color:var(--text-2);font-size:14px;font-weight:600}.coll-send{white-space:nowrap}.outage-row{text-align:right;border:1px solid var(--border);background:#f7f8fc;border-radius:12px;flex-direction:column;align-items:stretch;gap:6px;padding:12px 15px;display:flex}.outage-row>b{color:var(--text);font-size:16px;font-weight:800}.outage-vaad{flex-wrap:wrap;align-items:center;gap:7px;display:flex}.outage-vaad-label{color:var(--text-2);font-size:13.5px;font-weight:600}.outage-phone{color:var(--banner-accent,#dc2626);background:color-mix(in srgb, var(--banner-accent,#dc2626) 10%, #fff);border-radius:999px;padding:2px 10px;font-weight:700}.outage-actions{justify-content:center;align-items:center;gap:12px;margin-top:2px;display:flex}.outage-wa{border-radius:11px;padding:12px 22px;font-weight:700;color:#fff!important;background:#1f9d55!important;border:0!important}.outage-wa:hover{filter:brightness(1.06)}.outage-ack,.outage-wa{transition:transform .12s,filter .12s}.outage-ack:hover,.outage-wa:hover{transform:translateY(-1px)}.preview-switch{align-items:center;gap:8px;margin:0 0 16px;font-size:15px;display:inline-flex}.preview-switch-lbl{color:var(--text-2);font-weight:700}.preview-switch-sel{appearance:none;border:1.5px solid var(--border);border-radius:var(--radius-sm);background:var(--surface) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%236b6880' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E") no-repeat left 12px center;color:var(--text);cursor:pointer;padding:7px 16px 7px 34px;font-family:inherit;font-size:15px}.preview-switch-sel:focus{border-color:var(--purple);outline:none}.preview-banner{z-index:30;background:var(--brand-grad);color:#fff;border-radius:var(--radius-sm);box-shadow:var(--shadow-md);justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;padding:11px 16px;font-size:15px;font-weight:700;display:flex;position:sticky;top:0}.preview-banner-exit{white-space:nowrap;color:#fff;cursor:pointer;background:#ffffff38;border:none;border-radius:999px;padding:6px 14px;font-family:inherit;font-size:14px;font-weight:800;transition:background .15s}.preview-banner-exit:hover{background:#ffffff57}